While every attempt is made to ensure our products are of highest quality and in good working order prior to being dispatched, there may be the rare occasion when a blaster/product is received with a malfunction.
Gel Blasters Warranty
All Gel Blasters are covered by a 30 day warranty. This applies to dead-on-arrival and manufacturing faults.
In the case of a dead-on-arrival and manufacturing faults, you will be required to send the item back to us using a postal method of your choice. The buyer is responsible for organizing return postage and any associated costs. Shipping/postage costs are non-refundable. The item must be returned in original packaging and in original condition with all accessories originally included in the package. Our Warranty Claim form must accompany the returned package.
Upon arrival, the product will be inspected and tested for any faults or damage. Any Blaster that has been found to be physically damaged by user neglect/abuse either internally or externally, upgraded, tampered with or modified, opened or attempted to be opened, misused or used apart from the manufacturer specifications or intended use including the use of BB’s, metal or plastic or otherwise, will void warranty.
Any product that is claimed to be faulty and is returned and found to be functional and in complete working order will incur a postage fee to the purchaser in order to be resent. If upon inspection the product is found to have a manufacturing defect or was dead-on-arrival, we will replace the item at no cost to the purchaser.
All faults, missing parcels will be resolved by way of replacement, exchange or store credit for a purchase at a future date. No refunds. All sales are final.
In the event that the item cannot be replaced, the purchaser will be offered a store credit for the amount of the original purchase price (not including postage). Store credit must be used in a single transaction and valid to be used within 30 days of store credit issue date. Products must be returned complete in original box with all accessories in order to claim a store credit.
For warranty claims, please contact us with your name, order number, description of the issue and photos/videos demonstrating the issue. Please do not return any item/s prior to contacting our Support Team. Our Support Team will provide you with a Warranty form to diagnose the issue, which will need to be returned with the item. In most cases, photo/video evidence will be requested in order to diagnose the issue or offer remedies where a return is not necessary.
By purchasing any products from Renegade Blasters the purchaser agrees to these terms and conditions.